Getting started with GVenta Helpdesk

GVenta Helpdesk turns customer emails and requests into trackable tickets.

Steps

1. Open your Helpdesk service from Services and sign in with the admin details shown on the service page.
2. In the Helpdesk admin, add your agents and set their roles.
3. Connect your support inbox so incoming email becomes tickets, and outgoing replies send from your address.
4. Configure SLAs and business hours so response and resolution targets match how your team works.
5. Open a ticket, reply, set its status and priority, and use reports to track volume and performance.

Tip: set up your SLAs early — they drive the "overdue" and reporting views your team relies on.

Next steps

• Connect a custom domain
• Add and manage team members