Domain not verifying? DNS troubleshooting

If a custom domain won't verify, it's almost always a DNS detail. Work through these checks.

Checklist

1. Give it time. DNS changes can take from a few minutes up to a few hours (occasionally longer) to propagate.
2. Match the record exactly. Compare the record type, name/host, and value against what the portal shows — no extra spaces or trailing dots unless specified.
3. Check the host field. For a subdomain use just the subdomain (e.g. app), not the full domain; for an apex use @ or blank per your registrar.
4. Remove conflicting records. An old A/CNAME for the same host will conflict — delete it.
5. Watch for proxy/CDN. If your DNS provider proxies traffic (e.g. an orange-cloud toggle), set the record to DNS-only while verifying.
6. Re-verify. Return to Domains and select Verify again.

Still stuck after propagation? Contact support with your domain name and the records you added — we'll check what the platform is seeing.

Next steps

• Connect a custom domain
• Set up an apex (naked) domain